Business Analyst

Business Analyst | KYC | Know Your Customer | Amsterdam

This company’s Client Lifecycle Management (CLM) team is a global, cross divisional function, the primary role of which is to perform Know Your Client (KYC) due diligence activities for new clients, while periodically reviewing and updating existing client relationships meeting internal KYC policy and procedures standards, and external regulatory requirements. The CLM Case Management Expert, reporting to the head of Case Management, fulfils a central support role within the Dutch CLM team to ensure all operational targets are met in time, adhering to the applied risk and control frameworks. Locally, the Case Management team is responsible for the execution of the data analysis, – alignment and – reconciliation for the respective portfolios, complemented by pipeline management, capacity planning and vendor management. Role summary
The CLM Case Management Expert mainly focuses on providing active support to the respective (CLM) Business Units of this company on KYC processes and looks after prioritisation, routing and cross-country (multi-jurisdictional) coordination. This also involves the execution of the local and global KYC requirements, and the facilitation of services on processes that are complex, time-dependant, variable in nature and require high level of accuracy. You will act as a delegate for the Head of Case Management with a defined set of client files to ensure efficient delivery of periodic review files in a timely manner, at a high level of quality. The main tasks include i) ensuring consistent and accurate MIS, ii) the coordination/allocation of the various work baskets for the respective on-, near- and offshore (vendor) teams, iii) providing support on various blockers, and iv) assisting on ongoing internal and external audit assessments.

  • Central coordination and oversight role; partner up with the CLM delivery functions to ensure all priorities are met within acceptable deadlines
  • MI delivery; ensure consistent and accurate MIS by driving the responsible CLM teams to deliver
  • Ad hoc requests; escalation point for local/global CLM and coverage for any process and/or content related issues.
  • Establish a client centric prioritisation of case file initiation, a.o. by grouping entities of the same group
  • Pick and drive policy interpretation issues, identified in the day-to-day process, to resolution and implementation
  • Participate in local and global KYC related projects
  • Liaise with other on-, near- and offshore CLM functions along the process chain to ensure effective and seamless end-to-end delivery of processes
  • Act as senior colleague within Case Management team and towards involved stakeholders
  • Participation in global projects to achieve continuous improvement within CLM environment

Level Descriptors
  • Coordinate and supervise the daily KYC activities of the respective business units and/or technical support teams. Chair daily/weekly calls to actively monitor the progress of the respective portfolios
  • Build excel spreadsheet models, dashboards and automated templates for daily use
  • Act as an escalation contact to identify and resolve day-to-day technical and operational problems with different stakeholders. Take a broad perspective to find solutions for complex ad hoc/structural problems/issues, directly impacting multiple stakeholders
  • Show appropriate priority setting. Prioritize, organize and make decisions related to own work
  • Coaching of team members on day-to-day operations
  • Adept at handling multiple tasks at once within an extremely deadline driven environment
  • Show proactiveness, take initiative to drive change and provide input on strategic agenda of Case Management team

Education, skills, knowledge and working experience
  • Bachelor and/or Master degree
  • 2-4 years of working experience within financial industry
  • Strong excel skills
  • Preferably, in-depth (KYC) knowledge and experience with knowledge sharing
  • Fluent in English language, with strong verbal and written communication skills
  • Strong organizational and analytical skills
  • Relevant banking/financial services experience
  • Ability to work with strict deadlines to satisfy varying stakeholders with appropriate decision making skills
  • Strong interpersonal skills to enable strong, open dialogue-based relationships with relevant stakeholders

  • Ownership
  • Positive mindset
  • Result driven
  • Tenacity
  • Discipline (well-organized, structured way of working)
  • Working under pressure
Salary Starting from 55.000 gross yearly salary (all included) #1044764
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Job Type
Banking & Financial Services
Banking and Insurance
Jaarsalaris vanaf 44k en goede secundaire arbeidsvoorwaarden

Talk to a consultant

Talk to Hasse de Kok, the specialist consultant managing this position, located in Amsterdam
Hays Amsterdam, H.J.E. Wenckebachweg 210

Telephone: 0611154978