Coordinator D365 Platform

Coordinator, Amsterdam, IT, Vaste job
Service coordination & Improvements

  • Day-to-day management of D365 services, alignment with the business (Super Users and Stream Leads); issue tracking resolution, service level tracking, requirement management.
  • Create and maintain a backlog with desired improvements for the DRUE Organisation
  • Assist the business with drafting business cases, mainly coordinating and giving input on the estimation of implementation costs
  • Provision of D365 services to HCME Rental & Used department, HCME Domestic department and HCM group companies within Europe.
  • Day-to-day management of the D365 HCM EMEA tenant & customer ERP systems including line support
  • Management of the D365 DRUE Change Advisory Board, COE and follow-up of actions.
  • Plan and proactively provide solutions and proposals based on current issues and / or business requirements on technical, business or operational processes.
  • Ensure that UT and UAT has been performed and all requirements are met in case of releases or upgrades.
  • Facilitate communication and understanding between business & suppliers.
  • Control integration points between D365 and other local and global systems are resolved effectively.
  • Create and maintain D365 documentation, standards, procedures manual and e-learnings.
  • Ensure D365 services compliance (JSOX, ISO, HITCO2) and control of IT processes.
  • Escalate complex D365 issues to other IT personnel or management and propose solutions.
  • Support, collaborate and coordinate IT activities with internal and external stakeholders during projects performing the role of PMO or project manager depending on the size of the project.

  • Responsible for day-to-day D365 services provided to HCME departments & HCM sister companies or subsidiaries with D365.
  • Responsible for timely delivery and quality of D365 services to the business
  • Responsible for project delivery under his or her responsibility
  • Responsible for D365 security and compliance under his or her responsibility
  • Backup assistant manager for D365 services in the absence of the assistant manager

Communications (Dutch & English language)
  • Internal IT D365 colleagues
  • Internal IT management
  • Project Leader(s)
  • Business leaders, Stream leads and super users
  • Dealers – supporting business with the communication of the D365 system
  • AMO providers – Multiple vendors ranging from local to offshore (India, Malaysia, Japan)
  • Software vendor - IT process auditor – compliance activities
  • Global HCM IDMS Headquarters – primarily for the purposes of supporting with the aligning D365 strategy, architecture and data/process models

  • Bachelor degree in IT related study or equal experience.
  • A minimum of 3 years’ experience in a D365 or ERP equivalent role.
  • Excellent knowledge of the English and Dutch language (written and spoken).
  • Certification or experience in ITIL, Agile and/ or Prince2.
  • Experience working in an enterprise and complex environment.
  • Result-oriented, analytical and hands-on.

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Techniek & Internet
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Spreek met een consultant

Spreek met Rosita Akkerman, de recruiting expert die deze vacature in behandeling heeft, werkzaam in kantoor Amsterdam
Hays Amsterdam, H.J.E. Wenckebachweg 210

Telefoonnummer: 0646891657