Customer Service

Breda | Customer Service | Order Management | German| English | International | Fulltime | MBO| temporary

Your new role

In this role as an International Customer Service Representative, you will be the first point of contact for customers. You will develop and maintain a good relationship with internal and external contacts. You keep in touch via e-mail and telephone. You also exchange complex information with customers to resolve issues within Amgen's procedures and provide support to ensure customer satisfaction. You will have a diverse role with many challenges and responsibilities. You execute track and trace in daily basis, follows up on delays, and signs off reports. Also you Execute returns for all order types, credit and debit notes and follows up timely release. You handle and resolve service/transport issues (including track&trace) and you provide departmental support upon request. Identify and initiating the process improvements is also part of the job. As mentioned above, the job is very diverse and there are many possibilities.

Your profile

To be successful in this International Customer Service Representative role, your German language skills should be on a (near) native level. Besides the German language, your English language skills are also excellent. If you speak the Spanish language this is a pro. Furthermore, we expect candidates with a minimum MBO 4 education or bachelor’s degree, with at least 1 years of related working experience in Customer Service or Sales. You are an excellent communicator, well organized and customer focused. You have the ability to prioritise and timely escalation. Experienced in working with automated systems (computer bases business systems) like MS-Office, SAP and Salesforce are a pro.

What you get in return
The job is for fulltime, 40 hours per week. You will receive a competitive salary. The job is temporary. The period is 01/09/2022 to 28/02/2023. You work in an international environment and there is enough space to develop yourself. Trainings are also offered.

About the company

The company is internationally active. The working environment is very dynamic and you will work between a diverse team with different nationalities and cultures. The main language in the company is English. You have the ability to work on flex places within the office. The sector is linked to the medical branch. More information about the company will be provided during a personal conversation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact me.
If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career. You can call me at 0643449048 or send me an e-mail: #1044602
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Job type
Healthcare & Medical
Supply Chain

Talk to a consultant

Talk to Yasmine van Feggelen, the specialist consultant managing this position, located in Tilburg
Hays Tilburg, Ellen Pankhurststraat 1G

Telephone: 0643449048

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