Your New Function:
MAIN RESPONSIBILITIES:

• Retail customer order management: ensure EDI integration processed or orders created manually. Releasing orders for delivery in line with any allocations provided. Securing booking slots and arrange deliveries on time. Being the POC for Key Account team, 3PL and retailers on all order book issues
• Retail customer credit management, pricing management, and management of related disputes/charges
• Manage Retail order book with market & 3PL to ensure outbound capacity
• Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre
• Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures
• Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed
• Ensure Invoicing process is complete and on time and resolve related issues
• Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B
• Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
• Identify problems and find solutions

Purpose of the role:Reporting to the Logistics Manager/Order Desk Team Lead (depending on market), the Order Desk Coordinator manages the end-to-end order flow for our customers’ orders.
Your ProfileTechnical:

• Understanding of Logistics Processes and tools
• 3PL, Logistics and transportation Systems knowledge
• High organisation skills and time management

Behavioural:

• Business and results oriented
• Ability to deliver under pressure and to tight deadlines
• Self-motivated, independent, dynamic
• Strong Analytical approach

About the organisationOur client is a global technology enterprise. They solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Their ambition is huge and they are currently rapidly expanding and looking for flexible and smart, ambitious people.
What will you get in return

• Competitive Salary Package
• Company Bonus scheme
• Discount on Company products
• Company Pension scheme
• 29 days annual holiday plan
• Company Fitness plan
• Life Assurance Plan

Solliciteer direct op deze vacatureApply directly via the application button. For questions you can contact Rudi Nefkens via rudi.nefkens@hays.com or +31 6 12099902