Orderdesk Manager

Manager Orderdesk | Consumer Electronics | 3PL & 4PL | Ordermanagement | SCM | Logistics | SAP | 1043488

Your new role
Reporting to the Head of Supply Chain – Cluster / (Senior) Logistics Manager - Market (depending on market), the Order Desk Manager / Team Leader (depending on market) is responsible for the management of the end-to-end Order flow and the Order Desk team.

- To manage the Order Desk Coordinators against their role, objectives and Company behaviours
- Recruiting, training, supporting and coaching the Order Desk team within the Market
- To manage the 3PL to ensure performance for order dispatch is within contract
- To identify process changes for improving the Order Desk function, optimising cost and increasing productivity. Ensure Continuous Improvement mentality is championed and implemented in Market Logistics. Ensure all processes are optimised, documented and followed - Retail customer order management: ensuring EDI orders are processed or orders created manually. Releasing orders for delivery in line with any allocations provided. Securing booking slots and arrange deliveries on time. Being the POC for Key Account team, 3PL and retailers on all order book issues.
- Ensuring retail customer credit management, pricing management, and management of related disputes/charges is carried out in a timely manner
- Ensuring that the Retail order book is managed with the market & 3PL to ensure outbound capacity

- Ensure the processing of eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre
- Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures
- Leading direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed
- Ensuring the invoicing process is complete and on time and resolve related issues - Managing other sales streams: Proforma orders, sample orders, new starter machines, B2B
- Relish the opportunity to pick up new activities that fall broadly in the purpose of the role. - Identify problems and find solutions

Your profile
  • Understanding of Logistic Processes and tools
  • 3PL, Logistic and transportation Systems knowledge
  • High organisation skills and time management
  • Ability to lead and inspire others

  • Business and results oriented
  • Ability to deliver under pressure and to tight deadlines
  • Self-motivated, independent, dynamic
  • Strong Analytical approach

About the organisation
Our client is a global technology enterprise. They solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Their ambition is huge and they are currently rapidly expanding and looking for flexible and smart, ambitious people.

What you will get in return
  • Competitive Salary Package
  • Discount on Company products
  • Company Pension scheme
  • 29 days annual holiday plan
  • Company Fitness plan
  • EAP (Employee Assistant Programme)
  • Life Assurance Plan
  • Transportation allowance
  • Health Insurance – Medical Contribution
  • Eye Examination & Computer Glasses Reimbursement

What you will have to do now
Apply directly via the application button. For questions you can contact Alex Broekmeulen via alex.broekmeulen@hays.com or +316-11 42 55 47. #1043490
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Tipologia di lavoro
Tempo indeterminato
Supply Chain & Logistiek
Sede di lavoro
Supply Chain
op basis van ervaring

Consulente di riferimento

Il Consulente Panagiotis Terzoudis, è il nostro esperto che gestisce questa opportunità di lavoro, con sede a Amsterdam
Hays Amsterdam, H.J.E. Wenckebachweg 210

Telefono: 0646829521