Senior ordermanagement representative French speaking
1043070 | French speaking | Ordermanagement | Customer Service | Remote | ASAP
Your new role
In your daily work you will deal with the complete order flow. You will place orders in the system, monitor and ensure correct processing. Advising customers, helping them with their issues, handling complaints with a customer-oriented and customer-friendly manner. Furthermore you will ensure that the customer data in the system is up-to-date.You will be the source of information for your colleagues, as a senior you will receive the questions that they cannot solve and you will look for a suitable solution together with them.
What you need to succeed
The ideal candidate for this position has experience with order management, speaks fluent French and has at least 4 years of experience within a customer service department (preferably B2B). Since the working language within the company is English, it is important that you have sufficient command of the English language, Dutch is not a requirement but a plus. You also have good knowledge of the Microsoft Office package and you have experience with a CRM system, preferably SAP. The team will start on 1st November. It is therefore desirable that you can start around this date. Can you work independently, customer satisfaction is your top priority and you are available for 40 hours a week? Apply below.
About the organisation
Our client is an international, technical consultancy organisation that takes over internal processes from other companies. You will be in an external customer service department for one of their customers.
What you will get in return
With our client you get the opportunity to set up a perfectly functioning team together. It offers a lot of space to give your own twist to the way of working within the team. You will be able to work from home full-time, there is a budget of 500 EUR to buy furniture and equipment to create your own office at home. On the first day you have to go to Utrecht to pick up your laptop and an extra monitor what the company provides to you. It is also possible to work from the office on a voluntary basis but not a requirement, before Covid they had already the home office culture. The company offers many training and internal courses. After the probation period our client offers a permanent contract.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Alexandra Atadi on +31621181861 or via firstname.lastname@example.org. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Techniek & Internet
Depending on experience
Spreek met een consultant
Spreek met Alexandra Atadi, de recruiting expert die deze vacature in behandeling heeft, werkzaam in kantoor Amsterdam