Service Engineer

Category: Customer Experience Location: Delftechpark 39,Delft,DELFT,2628 XJ,Netherland

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Achieves successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will achieve continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent our client at industry conferences and provide technical presentations.

For our Service Team based in Delft we are currently looking for a Field Service Specialist who will be responsible to repair and for the maintenance of our client Enraf equipment in the field and to do start-up and commissioning in the EMEA region


Start-up, commissioning and repairs at customer sites.
Preventive maintenance at customer sites (contract-based or appointment based).
Being temporarily based at customer site for daily maintenance of the installed base.
Performing the required diagnostics after repair.
Informing the customer about performed activities as well advising about (technical) service matters when the service engineer thinks this is desirable and/or necessary to guarantee failure free use of the instrument in the future. The Field Service Leader will decide on execution in case of warranty issues.
Informing the customer about obsolete equipment and stimulating replacement of old equipment that cannot be repaired anymore. Requirements and wishes of the customer need to be taken into consideration. The decision about final information about replacement and renewal will be made by the Sales department.

To create correct and unambiguous reports on all executed activities as well as the findings reported by the customer.
To fill in the service forms correctly and unambiguously.
Keeping the personal stock of spare parts in an optimal condition.
Evaluate these spare parts in accordance with need and usage.
To use and maintain all measuring equipment and tools optimally and timely calibrate these according to the procedures.
Checking the personal safety equipment
Weekly submission of service reports, time sheets and expense reports.
Assisting clients with trouble-shooting.
Keep her/his lease car in proper condition according to our client's standards and in accordance with local legislation and follow all our client's policies regarding lease car, including mileage tracking reports


A technical post-high school diploma (MBO or HBO)
Minimum of 5 years' experience as a Field Service Engineer or Project Engineer within the instrumentation sector in any industrial business
Knowledge on field instrumentation
Solid analytical / problem solving skills and technical skills with a high level of attention to detail · Strong communication skills in Dutch and English.
Able to multitask and manage priorities
Self-motivated, consistently takes the initiative to get things done
Strong customer service sense
Good team player


Bachelor Degree in Automation, Instrumentation, Electronic & Electrical
Experience with terminal automation
Enraf knowledge is a strongly added value.

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Job Type
Technology & Internet Services
Salary range

Talk to a consultant

Talk to Maksymilian Szczypior, the specialist consultant managing this position, located in Amsterdam
Hays Amsterdam, H.J.E. Wenckebachweg 210

Telephone: +31132062031