Klundert | Team Lead | Service Desk | Coordinator | English | EMEA | Fulltime | Fixed term | 1044587
Your new role
The goal of the Service Desk is to provide first class service to the internal customers of the EMEA hub. The Service Desk employee is the first point of contact for the internal clients. In case of questions or requests, the internal clients contact the Service Desk in order to resolve the issue or to get information. The Service Desk will provide information and solutions. Much of the time, you have close contact with various internal departments or you contact external suppliers to investigate and resolve. Besides answering telephone calls and e-mails, the Service Desk is responsible for monitoring orders, checking the stock availability and performing order related administrative tasks, such as updating prices and entering orders / returns.
The main objective of the Team Lead Service Desk is to manage the day-to-day activities of the Service Desk EMEA hub. The Team Lead will set priorities for the team and will be the go-to person in case of questions, complex issues or escalations. Therefore, you will function as a 2nd point of contact for internal customers in case of complex situations or escalations. As the Team Leader of the department, you coach, train and develop the employees in order to develop themselves and improve the quality of work.
What you need to succeed
To be successful in this role it is important that you have a minimum of 3 years’ experience in managing and developing a team. Did you already gained much Customer Service experience in a senior position within an international company and are you looking for a next step? We are also looking for you!
Your English language skills are excellent. Other languages such as Dutch or French are considered as a plus. Experience with an ERP system is expected.
We are looking for candidates who are proactive, enterprising and able to respond to challenges and changes. You are communicative strong, sales minded and a self-starter.
What you get in return
This role concerns a fulltime position from Monday to Friday. The Service Desk is manned from 8.00h to 18.00h. The Team Lead sets the exact working hours in mutual agreement with the team.
Besides an excellent salary you will have 26 holidays.
The position is for the long term. You will receive the contract from the company itself.
You will have the chance to make the difference. There will be a new Management Team where you will be part of. You will have the opportunity, challenge and freedom to implement new ideas, make improvements and streamline different processes.
About the organisation
The organisation has worldwide more than 1500 employees and is active in the Technical branch. At the location in Klundert, there are around 50 employees working. Here is the service hub located for the EMEA region where you will be working for. The company is growing and stimulates ambitious professionals to develop and implement ideas. The working environment is international and informal. More information about the company will be provided during a personal conversation.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Cansu Tekin via +316- 214 264 95. #1044587
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Tipo de trabajo
Hablar con un consultor
Hablar con Nikki Verkooijen, la persona que lleva esta posición, en la oficina de Tilburg